Customer Services & Logistics Manager, APAC

Join a Science-Led Consumer Healthcare Pioneer on an Exciting Growth Journey

At Alliance, we’re more than just a consumer healthcare company — we’re a science-led, purpose-driven organisation specialising in advanced skincare and vitamins, minerals & supplements (VMS). We’re on a bold journey of transformation and global growth, expanding our reach and bringing innovative, trusted brands to even more consumers worldwide.

If you thrive on challenge, innovation, and the opportunity to make a real difference — this is your moment.

Eligibility: You must be a permanent UK resident, as we are unfortunately unable to offer visa sponsorship.

The purpose of the Customer Services & Logistics Manager, APAC is

• Manage customer services, logistics, and warehouse activities whilst meeting business profit objectives. Support the markets, as well as manage key accounts orders.
• Be strategic but you also must attend to the daily operational activities.

What you will be responsible for

• Manage and run the daily servicing of all APAC customers, including but not limited to order fulfilment, warehouse and logistics operations.
• Perform timely and accurate entries of all orders into the ERP system and maintain up-to-date customers’ order status as well as ensure timely delivery.
• Ensure all customer orders are well managed and tracked, with clear timeline and reasons for the delivery.
• Provide the right documents such as shipping documents, invoice, credit note at the right price and right payment terms.
• Letter of Credit management: Check and ensure receipt of LC complies with order requirements. Work with Banks and customers on letter of credit negotiation and manage document discrepancies.
• Lead and manage the logistics operations to achieve the operations key performance metrics and the required service standards.
• Handle export transportation and logistics including managing and owning relationships with 3PL providers.
• Work with freight forwarders to obtain timely shipping/air schedules, quotations, and booking confirmation.
• Monitor return of expired or damaged goods and coordinate the issuance of relevant document (e.g., credit note).
• Investigate and resolve day to day escalations related to customer orders.
• Work in close collaboration with cross functional departments to ensure service level to customers.
• Propose & drive processes & organization optimization for more efficiency and reduced cost.
• Propose and implement SOPs to improve efficiency, quality, and performance consistency.
• KPI implementation and ongoing maintenance.
• Ensure accuracy in Customer-Product data in ERP system, and any discrepancy is investigated and resolved promptly.
• Monitor and track the annual warehouse and distribution budget.
• Project support as required.

What we are looking for

• Minimum 8 years previous experience in customer service/supply chain roles.
• Tertiary qualification within Business Administration, Business Management, or a related field.
• Proven logistics and supply chain management knowledge.
• Meticulous with attention to details.
• Strong communication, analytical and negotiation skills.
• Good multitasking and organizational skills, with the ability to prioritize varying customer issues and urgent requirements
• Good knowledge of best practices and implementation experience
• Ability to work closely with key internal and external clients to identify needs and provide updated information.
• Good cultural understanding, establishes good working relationships and structured, results oriented, proactive, and takes ownership.

Signed………………………………………………. Date…………………………………
Manager


Signed………………………………………………. Date…………………………………
Employee