Join a Science-Led Consumer Healthcare Pioneer on an Exciting Growth Journey
At Alliance, we’re more than just a consumer healthcare company — we’re a science-led, purpose-driven organisation specialising in advanced skincare and vitamins, minerals & supplements (VMS). We’re on a bold journey of transformation and global growth, expanding our reach and bringing innovative, trusted brands to even more consumers worldwide.
If you thrive on challenge, innovation, and the opportunity to make a real difference — this is your moment.
Eligibility: You must be a permanent UK resident, as we are unfortunately unable to offer visa sponsorship.
| Job Title: | Global Digital Shelf & E-Commerce Performance Manager |
| Reporting To: | Global E-Commerce Director |
| Location: | Chippenham, Wiltshire |
| Contract: | Permanent – 2 days a week onsite (Hybrid) |
The purpose of the Global Digital Shelf & E-Commerce Performance Manager is to
- Ensure our brands all show up flawlessly across all our online retailers
- Optimise every element of Content, Assortment, Ratings and Review and Search is optimized to convert – driving excellence in lever health
- Be the E-Commerce Ambassador for the way we view and take insights to action as a business and how we co-create Alliance’ digital shelf intelligence partner platform
- You will work within a team that serves as a Centre of Excellence (COE) managing the global markets, residing within the EMEA team reporting to the Head of EMEA and Global E-Commerce
- Responsibility for CARS - Content, Assortment, Ratings, Review and Search
What you will be doing
- Own the brand’s digital shelf KPIs: content compliance, availability, and ratings/reviews & share of search. Ensure weighting of importance by region, by platform is continually updated.
- Leverage tools to show live performance to surface actionable insights. Ensuring you partner with your peers and our technology teams to ingest relevant data to be liberated around the business.
- Be the ambassador, ensuring adoption and usage KPIs are met. That best practice shared and scaled and finally that partners become strategic partners supporting on future s used and best in class practices are shared and latest learnings on upside correlation. • Work with global Content leads on best in class, continuing to stay ahead on best practice and new ways to do things translating the metrics to partner to be tracked
- Work with the strategic revenue team to ensure the focus on hero skus is met Monitor assortment across platforms, ensuring hero SKUs are listed, in stock, and correctly represented.
- Work on a full 360 view with peers on search
- Deliver a market leading point of view and activation plan for AI search that we can implement and ensure conquesting for our Alliance Pharmaceuticals Ltd.
- KPIS 90% CARS score across regions
What we are looking for
- Proven track record in eCommerce growth and commercial delivery, including hands-on management of platforms like Amazon.
- Experienced leader of local and remote teams, skilled in scaling and optimising global eCommerce operations across Asia and the US.
- Visionary strategist who sets bold direction, inspires teams, and embeds a digital-first, customer-obsessed culture.
- Strong collaborator and influencer, adept at building trust and alignment across diverse teams and functions.
- Development of talent, fostering a culture of ownership, innovation, and high performance through coaching and mentoring.
- Agile and resilient communicator, translating complex data into compelling stories that drive engagement and business impact.