| Job Title: | Interim Customer Services Representative |
| Reports to: | Customer Services Manager |
| Team: | Global Supply Operations – Customer Services |
| Location: | Chippenham, UK |
| Contract type: | Permanent |
| Work set up: | Hybrid – 2 days onsite (Monday and Tuesday ideally) |
Join a Science-Led Consumer Healthcare Pioneer on an Exciting Growth Journey
Are you ready to be part of something extraordinary? At Alliance, we're a dynamic, science-led consumer healthcare organisation specialising in advanced skincare solutions and vitamins, minerals & supplements (VMS). Backed by innovation and driven by purpose, we're on an exciting journey of transformation and growth — expanding our reach, enhancing our brands, and bringing cutting-edge products to more consumers across the globe.
As we continue to evolve, we’re looking for passionate, curious, and driven individuals to join us. If you’re excited by the opportunity to shape the future of health and wellness in a fast-paced, entrepreneurial environment — this is your moment.
We are seeking an Interim Customer Services Representative to provide an efficient, friendly, and solution-focused service to our customers. In this role, you’ll play an integral part in maintaining our high customer service standards while supporting key operational activities.
What You’ll Be Doing
- Processing customer sales orders for Domestic and Export trade, ensuring alignment with customer requirements, warehouse agreements, and delivery schedules.
- Handling customer queries (consumers and trade) by phone and email, resolving issues promptly and professionally.
- Managing daily invoicing and submissions, including updates on Amazon Vendor Central.
- Supporting finance by allocating daily cash and monitoring/chasing customer payments.
- Running weekly PSRR reports to track out-of-stock products and loss of sales.
- Ensuring compliance with GxP, GDP, and QMS requirements within Customer Services.
- Assisting with additional customer service activities as required.
What We’re Looking For
- Proven experience in a customer service role (email and phone).
- Strong data handling and systems skills.
- Confident communicator with excellent interpersonal and teamwork abilities.
- High attention to detail and accuracy under pressure.
- Ability to multi-task, prioritise, and adapt to changing needs.
- Positive, proactive, and problem-solving mindset.
What we offer
- Competitive salary
- 25 days holiday pr o rata for 6 months
- Generous pension scheme (up to 10% employer contribution)
- Life assurance (4x salary)
- Wellbeing support: eye care, flu vaccine, EAP & discounts via Perks at Work
- Flexible working and family-friendly policies
- Global recognition programme
If you are looking to make a difference and be part of something exciting, we’d love to hear from you