Job Title: Customer Services Assistant
Type of role: 6-month fixed term contract
Hybrid: 2 days a week onsite
Location: Chippenham
Alliance plc is seeking a Customer Services Assistant on a 6-month fixed term contract to work within the customer services team to provide an efficient, helpful service to our customers and to share the responsibility for attaining target customer service standards. This is a hybrid role based in the Chippenham office 2 days a week (Monday and Tuesday ideally) reporting to the Customer Services Manager.
The key responsibilities of the Customer Services Assistant are to:
- Process customer sales order process daily to the customer requirements and in line with Alloga delivery schedule
- Resolve customer queries (both consumers and trade) by email and phone in a timely manner.
- Daily invoicing of customers, submit to customers, update Amazon Vendor Central
- Daily cash allocation
- Monitor and chase customer payments on behalf of the Finance department
- Run the PSRR spreadsheet every Friday to collect data for the out-of-stock products and loss of sales.
- Ensure GxP compliance within the Customer Services and adherence to QMS.
- Participation in other customer service activities as required.
The ideal Customer Services Assistant will have/be.
- Previous customer service experience dealing with customers via email and the phone
- Strong data and systems experience
- Confident communicator with good interpersonal and teamwork skills
- Strong attention to detail and perform with a high degree of accuracy
- Able to multi-task and prioritise tasks
- A positive problem-solving attitude
Benefits
- Competitive salary
- Pension
- Holiday – 25 days plus 8 bank holidays
- Wellbeing - Employee assistance programme, medical insurance, health cash plan, and eyecare
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